Screenshots that match production
Quill drives your real app in a real browser. Captures the UI as it exists on main, today. When the UI changes, the screenshots refresh. No more "this used to be in the sidebar" tickets.
Most help centers are written from imagination. Someone remembers roughly how the feature works, writes it down, ships it. Six months later, no one knows it's lying. Quill records the actual UI doing the actual thing — then watches for drift.
The button lives at the bottom-left of the navigation. If you've never created a workspace before, you'll see a highlighted hint pointing at it.
Region is set once and can't be changed — pick the one closest to where your team actually works. The name shows up in your team's URL so keep it short.
Up to 12 free seats per workspace. Invites expire after 14 days but you can reissue them with one click from the Team Settings page.
Quill drives your real app in a real browser. Captures the UI as it exists on main, today. When the UI changes, the screenshots refresh. No more "this used to be in the sidebar" tickets.
Every article ships with a short narrated video — the same flow the screenshots show, played back at human pace with a clear voice over. Customers who skim get the GIF; customers who watch get the explainer.
Every article tracks which routes, components, and feature flags it cites. When you change one of those, the article shows up in your review queue with a diff. Re-record or rewrite before the support ticket arrives.
Indexed by feature, not just by word. Search for "billing" and get the article that covers the billing surface — even if it's titled "Set up your subscription." Quill knows what the page is actually about.
Our deflection rate jumped 31% the month after we switched. The articles were saying what customers actually saw on screen — for the first time in three years.
Most support leads spend a quarter of their week chasing engineering to update one help article. Quill makes the article update itself — your support team can focus on the tickets that need a human.
Customers can flag an article as "this didn't help" with one click. Comments come straight to the support team's inbox — with a link back to the exact section they were stuck on.
Hook Quill to your support tool. When five tickets in a week ask about the same feature with no article, Quill suggests writing one. The pipeline drafts it; you publish it.